job posting

Server

By September 20, 2020No Comments

Overview

Job Title: Server
Status: Casual
Hours: On-call basis/10-20 hours per week
Compensation: $15.00/hour + Tips
Schedule: Flexible (evenings + weekends)
Department: Front of House (FOH)
Reports To: Bar Manager and/or Venue Manager

 

Who We Are (and why we’re great!)

The Victoria Multicultural Society operates the Victoria Event Centre (VEC), located in downtown Victoria, Lkwungen Territory. Opening its doors in 2003, the VEC has quickly become a favourite venue for emerging artists and local community organizers. We aim to provide an affordable, flexible and accommodating multi-purpose venue to produce cultural events, fundraisers and community celebrations. This organization is also affiliated with other local co-ops and nonprofits such as Island Solidarity Community Cooperative, Community
Action Bus, Retail Action Network and Social Coast.

Values:

Community-building
Supportive of local arts and culture
Inclusiveness
Diversity
Integrity
Collaboration
Innovation
Empowerment
Freedom of Creative Expression
Professionalism
Excellent Customer Service

 

Benefits:

Working alongside some fun, creative and energetic folks in the community!
VIP access to some of our events for you and a friend!
Drinks are on us while on duty (non-alcoholic drinks of course)
Flexible scheduling to accommodate individual needs
Opportunities for growth and skill development across organizations
Access to paid sick days for all

 

Covid-19 Context

The COVID-19 situation has impacted the activities of our organization since we cannot present live music events/gatherings above 50 people for the foreseeable future. However, during this period we are exploring digital strategies for staying safely connected and expanding our community through social media and live streaming. We will also be experimenting with small gatherings by following our covid safety plan and taking those extra steps to ensure our workers and community are feeling safe and comfortable during these times.

 

Job Description

We are seeking a vibrant server to create a pleasant experience for guests by welcoming them into our space, taking their drinks orders, serving and taking payments. Additionally, they will be responsible for maintaining venue organization, cleanliness and overall atmosphere before, during and after events. Servers are expected to work as a team with FOH staff members, event coordinators and volunteers, supporting each other as much as possible in a fast-paced environment under the direction of the Bar Manager and/or Venue Coordinator.

 

Duties & Responsibilities

Engage with guests in a positive and friendly manner to build rapport
Provide comfort and hospitality to guests by welcoming them into the space, pointing out accessible washrooms, listening attentively for drink preferences and making recommendations
Serve drinks and take payments using point of sale system, terminals and cash
Balance cash out at the end of the shift
Have an understanding and knowledge of all products that are sold, including pricing and tasting profiles for beverages (ex: beer, wine)
Complete FOH opening and closing duties for every shift, which involves setup and takedown for tables and chairs
Assist with cleaning, bussing, bar support and general FOH duties on shift
Checking identification to ensure guests are of legal age (19+) for alcohol consumption
Adhere to health and safety guidelines and policies related to the VEC to ensure a respectful, clean and safe community space for everyone

 

Knowledge, Skills and Abilities

Knowledge of local drafts, wines, spirits and cocktails
Positive attitude with the ability to communicate and work well as a team player
Skilled at providing excellent customer service in a fast-paced environment.
Skilled at handling money accurately and operating a point-of-sale system
Able to demonstrate flexibility and dependability by working varied hours and days to accommodate events
Ability to work in a loud setting, stand and walk for extended periods of time and lift or carry up to 25 lbs

 

Qualifications & Experience

Minimum of 1-2 years experience as a server, bartender or similar position
Experience with Square point-of-sales system or similar
Serving it Right certification
Fluency in English, both written and oral

 

Success Factors

How will you succeed as a server with us? You are the kind of person that can monitor a large room and take initiative to make sure our guests are taken care of. This means, you have a keen sense for anticipating the needs of guests as well as team members on shift. Smiling comes naturally, and you look forward to engaging with members of the community. At times, you may require strong emotional intelligence when confronted with social conflicts or unhappy patrons. If this is the case, you are able to remain positive and problem-solve with the help and support of your peers.

 

Application

To apply, please introduce yourself by emailing your resume and/or cover letter in a pdf format to hr@islandsolidarity.org. We will accept applications on an ongoing basis until this position is filled. Only shortlisted candidates will be contacted for an interview.

The VEC is committed to establishing an inclusive, equitable, and accessible environment for all. We welcome and value the contributions that individuals who identify as members of marginalized communities bring to our organization, and encourage everyone to apply.

Thank you kindly for your application and your interest in this position. We look forward to hearing from you!